Tide bank feed not working in Xero? Post the missing weeks as feed lines

Where the native Tide feed falls short

Tide has a direct feed into Xero, set up from inside Tide and refreshing roughly every two hours. It runs on periodic open banking consent and backfills a maximum of twelve months, so a missed renewal or an older account leaves gaps that still need filling by hand.

Tide's native feed has two structural limits worth knowing before you rely on it. Consent expires periodically, depending on the connection, and a missed renewal stops the feed from the expiry date - the missing weeks then have to be spotted and filled by hand, and Xero's community threads suggest plenty of people find out late. Backfill is capped at twelve months, so an account older than that needs its early history brought in from statements. Only the Tide account owner can set up or renew the connection, a recurring headache for bookkeepers who are not the owner. Reconnection is where duplicates creep in: the overlap between the dead feed's last day and the new consent's first is easy to post twice, and a reactivated connection can create duplicate bank accounts in Xero that need deleting.

The manual way, every month

• Download the statement for the missing period
• Check the file format, dates and signed amounts
• Import into the correct Xero account and review overlaps
• Compare the closing balance and reconcile the lines

A usable CSV or OFX from the provider may be enough. Native PDF import is also available for eligible US and Canadian Xero organisations.

Review the statement, then choose how to import it

Preview the extraction, check the transactions, then send eligible lines through Xero's Bank Feeds API or download a Xero-ready CSV. Direct delivery supports dates within the last year and can be blocked by another provider's feed connection. Use CSV for older history. Overlap checks cover previous uploads to the same StatementClear feed, so also check any period already imported from other sources.

1. Step 1

   Start with your statement

   Preview a file before choosing how to get it into Xero.

2. Step 2

   Upload your Tide statement

   PDF, CSV or Excel - whatever you can export. Map the columns once and we remember the mapping.

3. Step 3

   We check it first

   Review dates, amounts and signs. Balance checks use the source data, and overlap checks use prior StatementClear uploads.

4. Step 4

   Send to Xero or download CSV

   Send eligible lines directly to Xero or download a Xero-ready CSV. You complete reconciliation in Xero.

See the PDF-to-Xero workflow · Check PDF import in your region

Questions about Tide and Xero

Where this comes from

Everything above about what Xero's native feed covers, what its manual import accepts and how feed lines reach a bank account comes from Xero's own documentation. The relevant pages are below, so you can check the claim rather than take it.

• Import a PDF bank statementNative PDF import in the US and Canada, with plan and document requirements. Checked 30 September 2026.
• About bank feedsXero's own account of which feeds exist, how they connect and what they do not cover.
• Import a CSV bank statementThe manual import: the formats it accepts, and how it handles lines it has seen before.
• Bank Feeds API overviewThe interface StatementClear posts through, and the reason a fed line is not an imported one.

Guides for Tide in Xero

• Xero bank feed not working: what to check, in orderWhy a Xero bank feed stops: expired open banking consent, a provider outage, a change at the bank, or an account that was never eligible. What fixes each.

Related accounts

• Monzo bank feed for Xero: for personal accounts and Business Lite
• Starling bank feed for Xero: for the accounts the feed cannot connect
• Wise bank feed for Xero: import Wise statements as a live feed
• Credit card bank feed for Xero: for the cards Xero cannot feed